Frequently asked questions

We cover all UK regions, from city centres to remote rural roads, 24 hours a day, 7 days a week.

It depends on where you are and the traffic. When you call, we’ll give you an honest arrival time and keep you updated until the truck arrives.

No. There’s no membership or subscription. You only pay for the help you need, at a price agreed before we set off.

Cars, 4x4s, vans, motorbikes, mobility scooters, coaches, buses, horse boxes, and commercial and agricultural vehicles. Tell us what you drive when you call.

Put your hazard lights on and get yourself and your passengers somewhere safe, away from traffic. On a motorway, stand behind the barrier. If anyone is in danger, call 999.

Anywhere you need it: your home, your garage, a dealership or our secure storage compound.

Tell us when you call how many passengers there are and we’ll let you know the options.

Yes. We recover accident-damaged vehicles and can store them securely while you deal with your insurer.

Yes. Our recovery line is answered around the clock, every day of the year.

Switch on your hazard lights and get everyone somewhere safe, away from traffic. On a motorway, stand behind the barrier. If anyone is in danger, call 999.

Often, yes. Problems like flat batteries and punctures can usually be fixed on the spot. If not, we’ll recover the vehicle.

Not when it’s done properly. Our technicians use professional equipment designed to protect modern vehicle electronics.

We’ll test it and tell you your options. If the car still won’t run, we can recover it to a garage.

Yes. We come to your driveway, your workplace car park or the roadside.

No. It depends on where the damage is and how big it is. We’ll check the tyre and tell you honestly whether it can be repaired or needs replacing.

Tell us your tyre size when you call, which is printed on the tyre sidewall, so we can bring the right one.

Yes. We fit tyres at your home, your workplace or the roadside.

We handle cars, 4x4s, vans and many larger vehicles. Tell us what you drive and where it’s stuck, and we’ll send the right equipment.

We rig vehicles carefully, using proper recovery points, to keep the risk of extra damage low.

In most cases, yes. Share your exact location and we’ll plan the safest way to reach you.

Call us to discuss what you need. We can store vehicles short-term while repairs or insurance claims are arranged.

Yes. The compound is monitored to keep stored vehicles safe.

Yes. We can take it from storage to your home, your garage or a dealership.